Order cancellations or date changes
If you need to cancel or change the date of your order, please send us an email with your Order Number in the subject heading to info@honeybeebaker.co.za. We do not accept cancellations or date changes within 7 days of your original collection/delivery date. For cancellations with more than 7 days notice, we can provide store credit to be used for pre-designed cakes only within 60 days, or an 80% refund of the order total. Please note, the only place we accept cancellations is in writing, via email at info@honeybeebaker.co.za. There is an admin fee of R150 for all cancelations regardless of store credit or refund.
Order Detail Changes
If you need to change the details of your order, please send us an email with your Order Number in the subject heading to info@honeybeebaker.co.za with your amendments, noting we cannot make changes to your order within 48 hours. Please wait to hear from us with a confirmation of your changes, noting the only place we accept order amendments is in writing, via email. There is a R150 admin fee for all changes. The admin fee will be charged regardless of whether the change is due an error made during order or there being a change of mind after the order has been made. The change will only be actioned after fees reflect.
Refunds
Refunds will only be considered for orders that are incorrect or not up to our quality standards. In order for a refund to be considered, please send an email to info@honeybeebaker.co.za within 24h of receiving your order. Please include your order number, a detailed description of the issue and pictures.
Please refrain from consuming the goods in order to be considered for a refund. In case of quality or taste discrepancies, we would need to sample the cake to confirm. Please ensure proper storage of goods to ensure we have the same experience as you. Please note that since taste differs we cannot refund on the basis of disliking the taste.
It is worth mentioning that food colouring can affect the taste of the outside frosting, especially for dark colours. No refunds will be considered for this reason.